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From the first inquiry by phone they help you understand the process, and walk you through each step so that there are no surprises along the way. Paul insists on having a conversation with every potential client, so they understand the scope of the project and he can get a clear idea of what they are looking for and advise them on their best course of action.

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Paúl Wilches

PERSONAL EFECTS AND HOUSEHOLD GOODS EXPERTS

our process


Enviado: jueves, 9 de abril de 2026 13:43
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: Review

Buenos dias Paul,
Now that we are back in Ecuador full-time, I wanted to share our review of your services.
You were very quick to respond to our initial shipping query, and laid out our options in an easy to understand way. This helped us immensely to make our decision.
You were very available to answer our questions and guided us through the process every step of the way.  It is a complex process to ship household goods to Ecuador, and you took the hardest part out of our hands, and managed everything perfectly.
In the end we had a bit of a time crunch for the final delivery, and you came through for us by pushing things along with customs and final delivery as best as you could. Your Manta contacts were available when needed to assist with the process.
All of our goods arrived in good condition, within the suggested time frame. Shipment was door-to-door as promised.
We cannot thank you enough for all your great service with our move, and would not hesitate to recommend you to others.
Clinton and Linda Crook
Manta, Ecuador

Crookdelmar

De: Taseyah Davies <taseyah.davies@gmail.com>
Enviado: viernes, 3 de abril de 2026 12:59
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: Testimonial
Hi Paul,

Testimonial

After hearing some negative stories about bringing shipping containers to Ecuador, we felt so lucky to find out about Paul from others who had had positive experiences bringing containers from the US and Europe.

We came from British Columbia, Canada where we already owned a shipping container. Paul met with us over Zoom and went over the process in detail (in excellent English) of how he would arrange pickup for our container once it was packed, and have it loaded onto a ship in Vancouver. We were surprised and pleased that it only took 30 days from port to port. The process of packing a container and creating a detailed manifest was a lot easier with Paul’s help because we could call him any time and ask questions and get his advice based on years of experience working with customs.

Once our container arrived in Guayaquil, Paul’s crew sent photos of the contents of each box that customs required to be opened, so we could be sure nothing went missing. Routine inspections can require up to 40% of the contents be checked.

About a week after that all the paperwork was signed and our container was safely delivered and unloaded in Vilcabamba by Paul’s crew. Every single one of our 250+ boxes, appliances and furniture items made it safely, without damage.

Working with Paul was a pleasure. He always took time to speak with us whenever we needed clarification or help, and was very kind and knowledgeable.

We wholeheartedly recommend Paul and would be lucky to work with him again in future.

Alexander & Taseyah

Taseyah Davies

De: Willet Mather <willetm@yahoo.com>
Enviado: viernes, 13 de marzo de 2026 11:06
Para: Paul Wilches <paulw@relocationservicesofecuador.net>
Asunto: testimonial feed back
My feedback is below.
——
Shipping a 20′ container with my personal belongings/treasures from Colorado to Cuenca in the middle of winter was, without a doubt, the most stressful part of the three-year planning process for my move to Ecuador.  But when the time came to actually begin the planned move in December of 2025, Paul Wilches and his crew carried out the shipment on time, on budget, with exceptional communication, and with flawless execution.  After I landed in Cuenca a couple of weeks ahead of the container, I met with Paul in person several times and kept in touch regularly by email.  I was immediately put at ease by Paul’s professionalism and knowledge of the process.  When the container arrived at the port, Paul kept me informed, sometimes multiple times per day, with the status and timing of the eventual delivery to my apartment.  On the day of actual delivery, Paul kept in touch and arrived with the container and his crew at the expected time.  Thirty minutes later, all of my belongings were safely inside my building.  I could not recommend Paul more highly.  He is the best name in the business for a reason, and he and his crew certainly earned my trust and respect every step of the way.
Willet Mather

De: Willet Mather

Blogs

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06
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BEST SHIPPING COMPANY

WE ARE THE COMPANY THAT HAS WON THE BEST INTERNATIONAL SHIPPING AND HOUSEHOLD SERVICES COMPANY FOR 4 CONSECUTIVE YEARS. ALL…

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shipping

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